PREAMBLE
These Terms of Service (the "Terms") constitute an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, and are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "Intermediary Rules"). These Terms are generated by a computer system and do not require any physical or digital signature.
These Terms constitute a legally binding agreement under the Indian Contract Act, 1872 between VILNEK PRIVATE LIMITED, a private limited company incorporated under the laws of India, bearing Corporate Identification Number U72900GJ2020PTC113166 and Goods and Services Tax Identification Number 24AAHCV3518J1Z8, having its registered office at Vilnekplex, Rajmandir Complex, Aaimata Road, Surat, Gujarat 395010, India (the "Company", "we", "us" or "our"), which owns and operates the platform known as iDentist.Live, and the person accessing or using the Platform (the "User", "you" or "your"), and, where the User acts for an organisation, that organisation.
PLEASE READ THESE TERMS CAREFULLY. BY TICKING THE ACCEPTANCE BOX ON THE SIGN-IN SCREEN, OR BY ACCESSING OR USING THE PLATFORM IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS AND BY THE PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE, YOU SHALL NOT ACCESS OR USE THE PLATFORM. Attention is specifically drawn to Clause 7 (Clinical Responsibility), Clause 21 (Disclaimers), Clause 22 (Limitation of Liability) and Clause 25 (Dispute Resolution).
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms, unless the context otherwise requires, capitalised terms shall have the meanings given to them in the Privacy Policy, and in addition:
(a) "Administrator" means a User designated as an administrator of a Workspace, having authority to manage its members, settings and records;
(b) "Core Services" means the features of the Platform made available without charge, as described within the Platform from time to time;
(c) "Premium Services" means the features of the Platform made available to a Clinic upon payment of a subscription fee;
(d) "Content" means all text, data, images, radiographs, documents, messages, listings and other material uploaded, entered, posted or transmitted on the Platform by a User ("User Content"), and all educational, informational and other material made available by the Company ("Company Content"), including the Knowledge-base;
(e) "Order" means a work order between a Clinic and a Laboratory, or a supply order between a Clinic and a Supplier, placed through the Platform;
(f) "Demo" means the demonstration mode of the Platform operating on fictitious sample data.
1.2 The rules of interpretation in Clause 1.2 of the Privacy Policy shall apply to these Terms.
2. ACCEPTANCE AND ELECTRONIC CONTRACT
2.1 These Terms are accepted by ticking the acceptance box displayed on the sign-in screen before a one-time code is sent or Google sign-in is initiated. The Company records the version of these Terms accepted and the date and time of acceptance, which record shall be conclusive evidence of acceptance in the absence of manifest error.
2.2 A person who accepts these Terms on behalf of a Clinic, Laboratory, Supplier, institution or other organisation represents and warrants that such person is duly authorised to bind that organisation, and that organisation shall be jointly and severally liable with such person for compliance with these Terms.
2.3 The Company may require the acceptance of an amended version of these Terms at a subsequent sign-in (Clause 27).
3. ELIGIBILITY
3.1 The Platform may be used only by persons competent to contract under the Indian Contract Act, 1872 who have attained the age of eighteen years, save that a Patient below that age may access the patient portal only through, and with the consent of, a parent or lawful guardian.
3.2 A User who represents himself or herself on the Platform as a dentist shall hold a valid registration with the Dental Council of India or the appropriate State Dental Council under the Dentists Act, 1948, and shall maintain such registration in force. The Company may verify such registration against public registers and may suspend any account whose registration cannot be verified or has ceased.
3.3 A Clinic, Laboratory or Supplier shall hold all licences, registrations and permissions required under Applicable Law for the conduct of its business, including, where applicable, registration under the Clinical Establishments (Registration and Regulation) Act, 2010 or the corresponding State law, licences under the Drugs and Cosmetics Act, 1940 and the Medical Devices Rules, 2017, and registration under the Central Goods and Services Tax Act, 2017.
4. ACCOUNTS, WORKSPACES AND SECURITY
4.1 A User signs in by a one-time code sent to the User's mobile number or through the User's Google account. The User shall provide true, accurate, current and complete information, and shall keep it updated.
4.2 The User is solely responsible for maintaining the confidentiality and security of the User's mobile number, Google account and devices, and for all activities conducted through the User's account. The Company shall not be liable for any loss arising from the User's failure to do so.
4.3 The Administrator of a Workspace is responsible for inviting and removing members, assigning roles that grant only the access each member requires, and promptly removing the access of any member who leaves the organisation or whose device is lost, by the means provided in the Platform.
4.4 The User shall notify the Company immediately at identist@vilnek.in of any actual or suspected unauthorised access to the User's account or Workspace.
5. THE SERVICES
5.1 The Platform is a software platform for the management of dental practices, dental laboratories and dental supply businesses, for the exchange of Orders between them, for a patient portal, and for dental education. The Company provides the Core Services without charge and without any limit imposed by the application on the number of patients, records or Orders, subject to these Terms and to fair use.
5.2 The Company may add, modify, suspend or discontinue any feature of the Platform, provided that the Company shall not, by reason only of such change, delete Clinical Records of a Clinic or deprive a Clinic of the means of exporting them.
5.3 The Platform is designed to operate offline. Data entered while offline is stored on the device and synchronised when connectivity is restored. Certain features (including sign-in for the first time, the patient portal, Orders with other Workspaces, file transfer, payments and the Knowledge-base for chapters not saved on the device) require connectivity.
6. PREMIUM SERVICES, FEES AND PAYMENT
6.1 Fees. The Premium Services are available to a Clinic on payment of the subscription fee displayed within the Platform at the time of purchase, presently ₹3,000 per month (renewing automatically) or ₹30,000 per year, together with applicable taxes as shown at checkout. The fee charged is that determined by the Company's servers at the time of the transaction.
6.2 Payment. Fees are collected through Razorpay, a payment aggregator, subject to its terms. The monthly plan is billed by recurring mandate until cancelled; the yearly plan is a single payment for the term purchased.
6.3 Grace period and non-payment. Upon the expiry of a paid term without renewal, the Premium Services continue for a grace period of three (3) days, after which they cease. Non-payment shall not result in the deletion of Clinical Records, and the Core Services shall continue.
6.4 Cancellation. A Clinic may cancel a recurring subscription at any time through the Platform; cancellation takes effect at the end of the then-current paid term.
6.5 Refunds. Fees paid are non-refundable, save where a payment has been charged in error or in duplicate, or as otherwise required by Applicable Law, in which case the refund shall be made to the original source of payment within the time prescribed by the payment aggregator and the Reserve Bank of India.
6.6 Taxes and invoices. Fees are subject to Goods and Services Tax and other applicable taxes. Tax invoices shall be issued by the Company in accordance with the Central Goods and Services Tax Act, 2017.
6.7 Payments collected by a Clinic. Where a Clinic records a payment from a Patient, including a payment made by scanning a Unified Payments Interface quick-response code displayed through the Platform, such payment is made directly from the payer to the Clinic. The Company is not a payment aggregator, payment gateway, escrow agent or banker in respect of such payments, does not receive, hold, settle or refund them, and bears no liability in respect of their success, failure, reversal or dispute. The confirmation of such payments in the Clinic's bank account, and the marking of them as verified within the Platform, is the sole responsibility of the Clinic.
7. CLINICAL RESPONSIBILITY
7.1 The Platform is a record-keeping and practice-management tool and is not a medical device, a provider of healthcare services, or a substitute for the professional judgment of a registered dentist. All diagnoses, treatment decisions, prescriptions, referrals and advice remain the sole and exclusive responsibility of the treating dentist and the Clinic.
7.2 Features of the Platform that assist the User, including allergy and drug-interaction alerts, dosage information, tooth charts, templates, the clinical assistant (which operates by rules on the User's device), reminders, statistics and the Knowledge-base, are provided as aids only. They may be incomplete, outdated or inaccurate and shall not be relied upon as the sole basis of any clinical decision. The absence of an alert does not indicate that a prescription or treatment is safe.
7.3 The Clinic shall comply with the Dentists (Code of Ethics) Regulations, 2014, the applicable standards of medical record-keeping, and all Applicable Law relating to consent, confidentiality, prescription and the retention of medical records, and shall be solely responsible for the accuracy and completeness of the Clinical Records it maintains.
7.4 The Face ID feature is an aid to identifying a Patient at the Clinic and shall not be the sole means of identification before treatment.
8. CLINICAL RECORDS AND DATA PROTECTION
8.1 Ownership. As between the Company and the Clinic, the Clinic retains all rights in the Clinical Records and other User Content it enters. The Company acquires no right in them save the limited licence in Clause 8.3.
8.2 Roles. The Clinic is the Data Fiduciary and the Company is the Data Processor of Clinical Records, as set out in the Privacy Policy. The Clinic shall obtain all consents of Patients (and, for children and persons under guardianship, of their parents or lawful guardians) required by the Digital Personal Data Protection Act, 2023 and other Applicable Law for the entry, storage, communication and Processing of their Personal Data through the Platform, including consent for clinical photography, for communication through WhatsApp or short message service, for access through the patient portal, and, for Face ID, express consent to facial data.
8.3 Licence to the Company. The Clinic grants the Company a non-exclusive, royalty-free licence, for the duration of these Terms and thereafter for so long as required by Applicable Law, to host, store, encrypt, transmit, back up, copy and otherwise Process User Content solely for the purpose of providing the Platform to the Clinic, complying with Applicable Law, and preparing aggregate statistics that identify no natural person.
8.4 Data processing undertakings. In its capacity as Data Processor, the Company undertakes to Process Clinical Records only on the Clinic's instructions as given through the use of the Platform; to maintain the security safeguards described in the Privacy Policy; to ensure that its personnel with access are bound by confidentiality; to engage sub-processors only on terms no less protective; to assist the Clinic in responding to requests of Data Principals; to notify the Clinic without undue delay of any Personal Data Breach affecting its Clinical Records; and, upon the closure of the Clinic's Workspace, to delete or return Clinical Records at the Clinic's election, save as required by Applicable Law.
8.5 Patient portal. A Clinic that grants a Patient access to the patient portal authorises the Company to display to that Patient the Patient's own records held by that Clinic, including captions and remarks on images. The Clinic shall ensure that such records are fit to be seen by the Patient.
8.6 Export. The Clinic may export its records by the means provided in the Platform.
9. LABORATORIES, SUPPLIERS AND ORDERS
9.1 In relation to Orders and to listings of goods and services by Laboratories and Suppliers, the Company acts solely as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and provides a technology platform. The Company is not a party to any Order or to any contract between a Clinic and a Laboratory or Supplier, does not sell, manufacture, store or deliver any goods, does not render any laboratory service, and does not guarantee the quality, safety, legality, fitness for purpose, price, availability or delivery of any goods or services.
9.2 Each Laboratory and Supplier is solely responsible for the accuracy of its listings, prices, stock, product images and descriptions; for compliance with the Drugs and Cosmetics Act, 1940, the Medical Devices Rules, 2017, the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, and the Consumer Protection Act, 2019 and the rules made thereunder, as applicable; for the charging and payment of Goods and Services Tax and the issue of tax invoices; and for delivery, returns, remakes, warranties and after-sales obligations.
9.3 Work orders sent by a Clinic to a Laboratory identify the case by a reference and shall not carry the Patient's name unless the Clinic deliberately includes it. The Clinic shall share with a Laboratory only such information as is necessary for the work ordered.
9.4 Disputes concerning an Order shall be resolved between the parties to it. The Company may, but shall not be obliged to, assist in such resolution.
10. COMMUNICATIONS
10.1 The User consents to receive from the Company one-time sign-in codes by short message service and service communications relating to the account, security and subscriptions.
10.2 Messages from a Clinic to its Patients through WhatsApp are sent from the Clinic's own WhatsApp account by the User's deliberate action and are subject to the terms of WhatsApp. The Clinic is solely responsible for the content of such messages and for having the recipient's consent. The Clinic shall not use the Platform to send unsolicited commercial communications in contravention of the Telecom Commercial Communications Customer Preference Regulations, 2018 or other Applicable Law.
11. KNOWLEDGE-BASE AND EDUCATIONAL CONTENT
11.1 The Knowledge-base, its text, diagrams, structure, selection and arrangement are Company Content and are protected under the Copyright Act, 1957. Subject to these Terms, the Company grants each signed-in User entitled to it a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to read the Knowledge-base within the Platform for the User's personal study and professional reference.
11.2 The User shall not copy, reproduce, photograph, record, scrape, download outside the Platform, print, translate, adapt, publish, distribute, sell, sub-license, or create derivative works of the Knowledge-base or any part of it; shall not circumvent, disable or interfere with the watermarks, access limits, copy protection or other technical measures applied to it; and shall not use automated means to access it. Any such act constitutes infringement of copyright and a material breach of these Terms, and the Company reserves all civil and criminal remedies, including under Sections 51, 55, 63, 65A and 65B of the Copyright Act, 1957.
11.3 Material in the Library, being works available in the public domain or under open-access licences, remains subject to the terms of its respective source.
11.4 Educational content is provided for learning and reference and does not constitute clinical advice or a substitute for formal training, supervision or the professional judgment of a registered practitioner.
12. COMMUNITY AND USER CONTENT
12.1 The User is solely responsible for all User Content that the User posts in the community or elsewhere on the Platform. In compliance with Rule 3(1)(b) of the Intermediary Rules, the User shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
(a) belongs to another person and to which the User has no right;
(b) is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups on the grounds of religion or caste with the intent to incite violence;
(c) is harmful to a child;
(d) infringes any patent, trademark, copyright or other proprietary right;
(e) deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
(f) impersonates another person;
(g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting to other nations;
(h) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
(i) is in the nature of an online game that is not verified as a permissible online game, or advertises or promotes any such game; or
(j) violates any law for the time being in force.
12.2 No patient-identifying content. The User shall not post in the community any Personal Data of a Patient, including names, photographs or images from which a Patient may be identified, without the Patient's express written consent and in compliance with Applicable Law.
12.3 The User grants the Company a non-exclusive, royalty-free, worldwide licence to host, display and distribute User Content posted in the community within the Platform for the purpose of operating the community.
12.4 The Company may, upon actual knowledge or upon receipt of a complaint, remove or disable access to any User Content in contravention of this Clause, in the manner and within the time prescribed by the Intermediary Rules, and may suspend or terminate the account of a User who repeatedly contravenes it.
13. ACCEPTABLE USE
13.1 The User shall not, and shall not permit any person to: (a) access or attempt to access any Workspace, record or account other than one the User is authorised to access; (b) probe, scan or test the vulnerability of the Platform, or breach any security or authentication measure, save in accordance with the responsible-disclosure process in Clause 13.2; (c) reverse engineer, decompile or disassemble the Platform, save to the extent permitted by Applicable Law; (d) use any robot, scraper or automated means to access the Platform, or to request sign-in codes; (e) interfere with or overburden the Platform; (f) use the Platform for any unlawful, fraudulent or harmful purpose; (g) resell, sub-license or provide the Platform to any third party as a service; or (h) remove or alter any proprietary notice.
13.2 A person who discovers a security vulnerability shall report it to identist@vilnek.in before any disclosure, and the Company shall not pursue action against good-faith research reported in this manner.
14. INTELLECTUAL PROPERTY
14.1 The Platform, its software, source code, databases, designs, interfaces, trademarks (including the name and marks "iDentist" and "iDentist.Live"), logos and Company Content are and shall remain the exclusive property of the Company and its licensors. Save for the limited rights expressly granted herein, no right, title or interest is transferred to the User.
14.2 Any feedback or suggestion provided by the User may be used by the Company without restriction or compensation.
15. THIRD-PARTY SERVICES
15.1 The Platform interoperates with services provided by third parties, including Google, WhatsApp, Unified Payments Interface applications, Razorpay and the speech services of browsers and devices. The use of such services is governed by their respective terms, and the Company shall not be liable for their availability, acts or omissions.
16. OFFLINE OPERATION AND DEVICES
16.1 The User acknowledges that data entered while offline resides only on the device until synchronised, and that such data may be irrecoverably lost if the device is lost, damaged, reset or uninstalled before synchronisation. The Company shall not be liable for any such loss.
16.2 The User shall keep devices used with the Platform protected by a screen lock and current security updates, and shall promptly sign out and report any device that is lost or stolen.
17. DEMO MODE
17.1 The Demo operates on fictitious sample data. Any resemblance of names, numbers or other particulars in the Demo to any real person is coincidental. The Demo shall not be used to record the data of real persons, and data entered in the Demo is not retained.
18. AVAILABILITY AND SUPPORT
18.1 The Company shall use reasonable endeavours to keep the Platform available, but does not guarantee that the Platform will be uninterrupted, timely or error-free. The Platform may be unavailable during maintenance, updates, or events beyond the Company's reasonable control. Support is provided by electronic mail at identist@vilnek.in on working days.
19. SUSPENSION AND TERMINATION
19.1 The User may stop using the Platform at any time and may erase the User's account through the Platform. An Administrator may close a Workspace by written request to the Company.
19.2 The Company may suspend or terminate access to the Platform, in whole or in part, with notice where practicable, if the User breaches these Terms, if required by Applicable Law or by an order of a competent authority, if the User's professional registration ceases, or to protect the security of the Platform or of other Users.
19.3 Upon termination, the rights granted to the User shall cease. The Company shall afford a Clinic a reasonable opportunity, not being less than thirty (30) days save where prohibited by law, to export its Clinical Records before their deletion, except where termination results from the Clinic's own erasure of its Workspace.
20. CONFIDENTIALITY
20.1 Each party shall keep confidential the non-public information of the other party received in connection with the Platform and use it only for the purposes of these Terms, save as required by Applicable Law.
21. DISCLAIMERS
21.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, THE CORE SERVICES, THE PREMIUM SERVICES AND ALL COMPANY CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT OR UNINTERRUPTED OPERATION. The Company does not warrant the accuracy of any clinical, pharmacological or educational information, nor the conduct, goods or services of any Clinic, Laboratory, Supplier or User.
22. LIMITATION OF LIABILITY
22.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THESE TERMS, HOWSOEVER CAUSED AND WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.
22.2 THE AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE USER TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, WHERE NO FEES HAVE BEEN PAID, FIVE THOUSAND RUPEES (₹5,000).
22.3 The Company shall not be liable for any claim arising from clinical decisions, treatment or advice; from Orders, goods or services of Laboratories or Suppliers; from payments between Clinics and Patients; from messages sent by Users; from the acts or omissions of third-party services; or from data lost on a device before synchronisation.
22.4 Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under Applicable Law.
23. INDEMNITY
23.1 The User shall indemnify, defend and hold harmless the Company, its directors, officers, employees and agents from and against all claims, demands, proceedings, losses, damages, penalties, costs and expenses (including reasonable advocates' fees) arising out of or in connection with: (a) the User's breach of these Terms or of Applicable Law; (b) the clinical services rendered by, or Clinical Records maintained by, the User or the User's Clinic; (c) User Content; (d) any Order, goods or services supplied by or to the User; (e) the absence of any consent required from a Patient or other Data Principal; or (f) the infringement of any right of a third party by the User.
24. FORCE MAJEURE
24.1 The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, flood, fire, earthquake, epidemic, pandemic, war, terrorism, civil disturbance, strike, governmental action, failure of telecommunication networks, power, internet or third-party cloud infrastructure, or cyber-attack despite reasonable safeguards.
25. GOVERNING LAW AND DISPUTE RESOLUTION
25.1 These Terms shall be governed by and construed in accordance with the laws of India.
25.2 Any dispute, controversy or claim arising out of or in connection with these Terms or the Platform, including any question regarding their existence, validity, interpretation, performance or termination, shall first be referred to the Grievance Officer, and the parties shall endeavour to resolve it amicably within thirty (30) days.
25.3 Failing amicable resolution, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties, failing which appointed in accordance with Section 11 of the said Act. The seat and venue of arbitration shall be Surat, Gujarat. The proceedings shall be conducted in the English language, and the award shall be final and binding.
25.4 Subject to Clause 25.3, the courts at Surat, Gujarat shall have exclusive jurisdiction. Nothing herein shall prevent the Company from seeking urgent interim or injunctive relief, including in respect of its intellectual property, before any court of competent jurisdiction.
25.5 Nothing in this Clause shall limit any right of a consumer, where the User is a consumer, under the Consumer Protection Act, 2019, or any right of a Data Principal before the Data Protection Board of India.
26. GRIEVANCE OFFICER
26.1 In accordance with Rule 3(2) of the Intermediary Rules and Section 13 of the Digital Personal Data Protection Act, 2023, complaints concerning the Platform, User Content or Personal Data may be addressed to:
The Grievance Officer, VILNEK PRIVATE LIMITED
Vilnekplex, Rajmandir Complex, Aaimata Road, Surat, Gujarat 395010, India
Electronic mail: identist@vilnek.in
Working days: Monday to Saturday, 10:00 to 18:00 IST
26.2 Complaints shall be acknowledged within twenty-four (24) hours and disposed of within fifteen (15) days of receipt; a complaint for the removal of content of the nature described in Rule 3(2)(b) of the Intermediary Rules shall be acted upon within twenty-four (24) hours.
27. AMENDMENTS
27.1 The Company may amend these Terms from time to time. Each amended version shall bear a new version date and shall be published on the Platform. Material amendments shall be notified within the Platform, and the User may be required to accept the amended version at the next sign-in. Continued use of the Platform after the effective date of an amendment constitutes acceptance thereof.
28. GENERAL
28.1 Entire agreement. These Terms, together with the Privacy Policy and any terms displayed for a specific feature, constitute the entire agreement between the parties in respect of their subject matter.
28.2 Assignment. The User shall not assign or transfer any right or obligation hereunder without the prior written consent of the Company. The Company may assign these Terms to an affiliate or a successor in interest.
28.3 Severability. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force.
28.4 Waiver. No failure or delay in exercising any right shall operate as a waiver thereof.
28.5 Notices. Notices to the Company shall be sent to identist@vilnek.in and to its registered office. Notices to the User may be given within the Platform, by electronic mail or by short message service to the contact details registered with the account.
28.6 Survival. Clauses 6.5, 6.7, 7, 8.4, 11, 14, 20 to 25 and 28, and any other provision which by its nature is intended to survive, shall survive termination.
28.7 Relationship. Nothing herein creates a partnership, joint venture, agency or employment relationship between the parties.
28.8 Language. These Terms are executed in English. Any translation is for convenience only, and the English version shall prevail.
VILNEK PRIVATE LIMITED
CIN: U72900GJ2020PTC113166 · GSTIN: 24AAHCV3518J1Z8
Registered office: Vilnekplex, Rajmandir Complex, Aaimata Road, Surat, Gujarat 395010, India
Electronic mail: identist@vilnek.in · Website: www.vilnek.in